Privacy policy & Cookies

This Privacy Policy applies to the Better website and any forms, applications, downloads, services or tools (collectively, the “Services”) regardless of how you access or use them, including through mobile devices.

In accordance with the relevant local legislation, General Data Protection Regulation and other regulations, Better also acts as a data processor and therefore processes personal data and specific personal data (health data) of patients on the basis of data processing agreements. Patients and other individuals whose data is processed by Better are advised to review with the privacy policy of the organisation who is providing the care or treatment (e.g. NHS).

Country Specific for UK: Better also integrates with NHS England Personal Demographic Service (PDS). The privacy policy of organisations providing care or treatment will provide more detail on the use of personal data where these services are in use with Better products.

This Policy applies as between you, the User of this Web Site and Better, d.o.o. the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.

In this Policy the following terms shall have the following meanings:

"Account": means collectively the personal information, and credentials used by Users to access Material and / or any communications System on the Web Site;

"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

"Cookie": means a small text file placed on your computer by Better, d.o.o. when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site.

"Data": means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;

"Better, d.o.o.": means Better, d.o.o., Štukljeva cesta 48, 1000 Ljubljana;

"Service": means collectively any online facilities, tools, services or information that Better, d.o.o. makes available through the Web Site either now or in the future;

"System": means any online communications infrastructure that Better, d.o.o. makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

"User" / "Users": means any third party that accesses the Web Site and is not employed by Better, d.o.o. and acting in the course of their employment; and

"Website": means the website that you are currently using (hive.better.care) and any sub-domains of this site (e.g. subdomain.yourschool.com) unless expressly excluded by their own terms and conditions.

Without limitation, any of the following Data may be collected:

• 3.1 name;

• 3.2 job title & profession;
• 3.3 company & organisation name;
• 3.4 country;

• 3.5 contact information such as email addresses and telephone numbers;

• 3.6 IP address (automatically collected);

• 3.7 web browser type and version (automatically collected);

• 3.8 operating system (automatically collected);

• 3.9 a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and

• 3.10 Cookie information.

• 4.1 Better will retain your personal data for as long as necessary to provide the Services, but no longer than three years after the last business communication.

In the event that you withdraw your consent to receive marketing materials or unsubscribe from receiving company newsletters, Better will delete your personal data from its databases immediately, but no later than within one month.

The retention period of the data obtained through cookies is defined below.

• 4.2 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.

• 4.3 All personal Data is stored securely in accordance with the principles of the GDPR. For more details on security, see Clause 8 below.

• 4.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:

• 4.4.1 internal record keeping;

• 4.4.2 improvement of our products / services;

• 4.4.3 transmission by email of promotional materials that may be of interest to you;

• 4.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.

Better, d.o.o. may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that Better, d.o.o. requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the GDPR

• 6.1 To use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.

• 6.2 You may restrict your internet browser’s use of Cookies.

• 7.1 You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.

• 7.2 You have the right to ask for a copy of your personal data see clause 11 for more information.

Data security is of great importance to Better, d.o.o. and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

Better, d.o.o. reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

If there are any questions regarding this privacy policy you may contact us at hive@better.care

If you have any questions or complaints regarding data processing, please contact the Data Protection Officer at Better (Better, d.o.o., Štukljeva cesta 48, 1000 Ljubljana, phone: +386 1 470 33 00, e-mail: dpo@better.care).